PCM 3.0 without nav , with bluetooth and xm.

[italsem]

Hi i have 2009 c4s with pcm 3.0 no nav , i have been experiencing constant issues with the bluetooth , brought it in and out of good faith and 500$ porsche replaced the unit 2 times, after there head field tech came to the dealership the conclusion was made that all pcm 3,0 have a 48 second delay for calls to patch through or they don't come through at all . So basically if your on a call , walk to your car unlock and start it phone connects but there is no sound resulting to the other party hanging up , after that you try calling back and same issue until the third time if your lucky . So after 8 times at the dealership in 6 moths time not understanding the issue , the answer was clear all cars with nav don't have this issue and as the field tech told me 99% of cars sold have nav so we never really had this issue and there is nothing we can do but change the whole thing for 7000 + install and other little parts . obviously i am not going to spend 7000$ for it to work properly . So next is that porsche north america contacts me telling me that this is normal functionality of the pcm and that there is nothing more we can do and for all this inconvenience we will send you a 2000$ check . So i told her but you realize there is a issue that has slipped through Porsche hands and we have just discovered it, a flaw that nobody realized and that it just slipped through. I then told her but you have a fix and its replace my pcm with nav and everything will work fine , her answer was no and thats final ,so i asked where i sit indicated in the manual that cars without nav function this way ? she had nothing to say . Minutes later sending me by email a confidential letter that i need to sign and return basically releasing them from any further actions and for me to accept this as proper functionality of the pcm as Porsche specs .

 

what to i do ? sue them ? take the money ? I'm sure if i contact stuttgart and ask if this is normal functionality the answer will be no.

 

thank you 

MM

[JFP in PA]

Please do not post the same topic multiple times, it is against forum rules.

[italsem]

where is this topic posted?

[Loren]

where is this topic posted?

 

Your duplicate post was deleted per board rules.

Back to the topic please...

[Mijostyn]

Italsem, take the 2000 dollars and find the best stereo installer in your area. For about $3000 installed you can get an Alpine or Kenwood Complete Nav unit and a NAV TV integration module. The job can be done to look perfectly factory and you will get the best of all worlds, sound, Bluetooth, nav the works. Only the newest systems in the 991 series are up to snuff. Everything previously......sucks. Porsche won't give in to you because they would have to give into everyone. In this regard the $2000 is an apology from them. Few other manufacturers would do this so, take it and run!! Trust me, you will be happy as a clam in the end.

Edited March 5, 2015 by Mijostyn

[JFP in PA]

Italsem, take the 2000 dollars and find the best stereo installer in your area. For about $3000 installed you can get an Alpine or Kenwood Complete Nav unit and a NAV TV integration module. The job can be done to look perfectly factory and you will best the best of all worlds, sound, Bluetooth, nav the works. Only the newest systems in the 991 series are up to snuff. Everything previously......sucks. Porsche won't give in to you because they would have to give into everyone. In this regard the $2000 is an apology from them. Few other manufacturers would do this so, take it and run!! Trust me, you will be happy as a clam in the end.

 

Mijostyn is on the money here.  Because of the design and setup lead times in automotive manufacturing, just about any digital or electronic entertainment technology that appears in a car is usually already about 5 years old when it first appears in the car, so it is not unusual to be able to do much better for less money in the aftermarket.  Take the money and go buy something that better suits your needs.