URGENT HELP REQUIRED! Door won't open, something mechanical br

[tacurl03]

Stephtell, could you possibly show in a picture or diagram of an actuator which spring you left off that caused the problem?

I had my car at the dealer last week to get a broken window replaced. They delivered the car to our house Friday while I was at work, and when I went to get in it Saturday morning the door wouldn't open from inside or outside. They swear everything was fine when they finished it, and now they want $1000 to replace the door latch actuator, saying it was seized and must have gotten glass dust in it when the window was broken. They say they got it freed up and it works now, but they recommend replacing it so it doesn't happen again. They had to take the rear door off to get the front door open.

[rossi]

On 1/24/2014 at 10:26 AM, Stephtell said:

SOLVED!!!

And, as it turns out, it was a small oversight when re-assembling the door...

You need to secure a small spring to the actuator before assembling.

If you don't, it'll will all work fine...untill you use the central locking, after which you will not be able to open the door anymore...

Thank you all for helping out, I can remove and refit Cayenne doors and doorcards in a matter of minutes now so I guess atleast my skilllevel has improved!

I replaced the rear door actuator, quite a task. 

I tested everything, the door was opening and closing beautifully,
I decided to go for a test drive, to see if the auto-lock function works, I get back, I cannot open the door from the outside or from the inside, it was working great before the test drive,
if I use remote control, I can hear the lock is working, but the door won’t open.

 

Can you  please explain what spring are you talking about?

I seem to have the same problem:

 

[rossi]

I believe, here is the video about the spring mentioned: 

 

 

 

and here’s the spring removed: