Rear hatch struts failing again!

[slaskowski]

I had the rear hatch struts replaced in my 2004 CTT by a Porsche dealership up in Baltimore in July 2009 as the hatch would not stay up. Even though the car was under CPO, they would not replace them under warrantee as they were not covered under the terms of the CPO warranty (I guess that I should have written Porsche NA back then, but that is water under the bridge). The total cost at the time wsa $385.

About six months ago, the hatch slowly started coming down and has gotten steadily worse. I need to address this again as it is my wife's car and she uses it to cart my 5 year old daughter and her friends around town. As you know the hatch it very heavy and could really hurt my daughter and/or friends if they were caught under the hatch.

I felt dirty having to replace them once while under CPO, however I am really pissed that the struts have failed again and need replacement. I feel that Porsche NA should step up and pay the bill this time as it is ridiculous that hatch struts would have to be replaced again in a $100K+ car.

We currently live in Miami so taking it back to the Porsche dealership that did the original replacement of the struts is not an option.

What would you recommend my best course of action to be with engaging with Porsche NA?

Any help with this would be appreciated.

Thanks - Steve

Edited October 22, 2013 by slaskowski