Tip Service Manager?

[JoeA]

Does anyone tip their Service manager? What is appropriate if so?

[LVDell]

Personally, I have never heard of this nor ever would tip them. However, I would suggest (as I do) to "kill em with kindness" to obtain the better service, etc. THe service manager and I have built quite a nice relationship becasue he appreciates that I do not get worked up and rude like most of the "entitled" P-Car owners that come through the service dept. with the "I paid $100K and you will respect that" attitiude. Understand that stuff happens and becoming rude, etc., will get you nowhere. Kindness goes a long way since they aren't on the receiving end of as frequently as they would like.

[JoeA]

That is an excellent point, thanks.

[magcuda]

Does anyone tip their Service manager?  What is appropriate if so?

<{POST_SNAPBACK}>

I can tell you from personal expeience (I was a Porsche service manager) That at christmas time i would get 12 packs of Warsteiner :beer: some barcardi :welcome: and other items like gift certificates :thumbup: I gave all my customers great service and my csi proved that, but when the gift giving people needed a little more I would gladly give them that extra special favor. I had one customer that would cater lunch for the whole service department :cheers:

[LVDell]

so you give preferential treatment for those that shower you with gifts? Sounds biased, but then that is how it works, right? BUt on the otherhand, you do get a "tip" from your customers that give stellar csi marks since that will contribute to your take home pay. Also, the service dept has been known to give customers "incentives" for favorable ratings as well. It's a two way street as sad as it sounds. IN a perfect world we would all treat the service dept with respect and the service dept would treat us with the level of service we have all come to expect but rarely receive. Which brings us back to my point........kill em with kindness since it is a rare commodity today between owner and dealer.

Edited October 18, 2004 by LVDell