Something's Fishy

[PorscheNewbie]

My serpentine belt broke so took it into nearest porsche dealership to have it replaced. They advised me when the belt broke off it cause damage to steering pump, crankcase breather hoses, water pump, deflection roller. And it also caused water pump to start leaking coolant. :o I get the feeling im being upsold. When serpentine belt breaks off can it really cause this much damage? I would've thought the porsche engineers would've thought about all this :huh: Would very much appreciate your feedback if you have any knowledge with this issue. thanks

[phillipj]

Go to an indie or another dealer and get a second opinion.. Although possible it sounds like your dealer is doing what dealers do... :angry:

[PorscheNewbie]

Which I did and had the car towed approx 300 miles. The tech there told me it looks like they tampered with my car once they figured out I was not gonna service my car there.

[phillipj]

I would get in touch with Porsche and report the dealer. That is unacceptable :angry: Report the name of the service manager at the dealership. Man that makes me crazy.

300 miles? Where do you live?

I recently took my car in for some warranty work at my dealer and they tried to tell me that my RMS needed to be replaced. I had recently been under the car and knew it was not leaking. I told the service manager that I was on my way over and wanted the tech to show me the leak. When I got there the manager said there had been a "mistake" and my seal actually wasn't leaking...... :huh: They prey on the ignorant...

I hope you can nail those jerks...

Edited January 19, 2010 by phillipj

[PorscheNewbie]

Im usually out in ca but sometimes out in vegas. This happened @ the vegas dealership Gaudin Porsche. So I had it towed to Mckenna out in ca. I also informed porsche about it but it seems like they're more interested in trying to cover up for Gaudin Porsche then helping me figure out the real issue. This is why I wanted to ask around and see if this is a common problem when serpentine belt breaks off.

[wvicary]

What caused the belt to fail? They do break from age and milage and it is possible that some other damage could occur but it's sounds like they are trying to take you for a ride. I can't see how it would cause the water pump to leak unless you overheated the engine when the belt broke.

[PorscheNewbie]

My car had 80,000 miles @ time. While I was driving back to cali, my car started to stiffen up and a generator light came on so I pulled over right away and called my tech @ Mckenna. He told me, he was pretty sure it's the belt so just take it to the nearest dealership since its such a minor problem, which happened to be Gaudin Porsche in Las Vegas. After that I called a tow company and had the truck tow it out to Gaudin Porsche. After I got the estimate which I didn't believe, I called the tow truck driver and asked him if he noticed any coolant on his truck. The driver told me there was no evidence of coolant on his truck nor did he notice anything when he was unloading the car. something started to smell fishy

Edited January 20, 2010 by PorscheNewbie

[geoff]

...

I recently took my car in for some warranty work at my dealer and they tried to tell me that my RMS needed to be replaced. I had recently been under the car and knew it was not leaking. I told the service manager that I was on my way over and wanted the tech to show me the leak. When I got there the manager said there had been a "mistake" and my seal actually wasn't leaking...... :huh: They prey on the ignorant...

Phillip - sounds like you need to fnd a new dealer! (you actually met the head mechanic at my local dealer last year in Ventura when we were talking to Charles Navarro)

[RFM]

A safe multi-V belt replace interval is 90.000 Km or 4 years under normal conditions, as wvicary said, it is possible that some other damage could occur, unlikely on the S, but almost certainly on the Turbo (small plastic turbo actuation valves pressure lines)

[phillipj]

Phillip - sounds like you need to fnd a new dealer! (you actually met the head mechanic at my local dealer last year in Ventura when we were talking to Charles Navarro)

Geoff,

I don't trust any dealer from anywhere. They are all snakes..I know more about my car than the guys who work on it. It was the same when I owned BMW's and BENZ's. They all s**k. Other than that I don't have an opinion... B)

[PorscheNewbie]

A safe multi-V belt replace interval is 90.000 Km or 4 years under normal conditions, as wvicary said, it is possible that some other damage could occur, unlikely on the S, but almost certainly on the Turbo (small plastic turbo actuation valves pressure lines)

I guess anything is possible these days but what are the odds of all these happening? I spoke with one of the tech from another shop, and he told me its like me punching a steel and trying to make a dent. So is this a fairly common occurence among porsche cars?

[flyingpenguin]

Which I did and had the car towed approx 300 miles. The tech there told me it looks like they tampered with my car once they figured out I was not gonna service my car there.

Maybe some pictures of the items that were tampered for this group to comment, could yield leverage towards PCNA.

JP

[PorscheNewbie]

Which I did and had the car towed approx 300 miles. The tech there told me it looks like they tampered with my car once they figured out I was not gonna service my car there.

Maybe some pictures of the items that were tampered for this group to comment, could yield leverage towards PCNA.

JP

Porsche went to the dealership where the car was @ and took pictures and looked at the parts themselves. The tech who was helping out @ the time told me that the people from porsche agreed that the parts been tampered with and would reimburse me for the $$ spent. After not hearing from the tech for awhile, i tried to contact him but his phone got disconnected and is no longer working @ the dealership. strange So I contacted 1800-Porsche myself and tried to put closure to this matter. They told me pretty much that they stand by their dealership 100%! but how about the customers? :huh: I asked access to the pictures but they said its private and cannot share the pictures they have on file.