Can a dealer refuse to install an Ipod Adapter?

[ivanuf]

I got my original Porsche 997 C2 Ipod adapter from Suncoast several months ago. I decided since the units needs to be programed by the dealer

when installed anyway to ask my local (and only dealer) for a quote to install and program the unit. The customer advisor informed me that as a

dealer policy they will not install any part not purchased from them, also they will not program the unit if I install it. Is this a right the dealers have?

To refuse service or install original parts on a vehicle. I tried to call customer service at 1-800-PORSCHE but only covers continental US. My car is

a 997 C2.

[Loren]

Try

Porsche Cars North America, Inc.

980 Hammond Drive, Suite 1000

Atlanta, GA 30328

1-800-PORSCHE (option 5)

[ivanuf]

I can not reach the 800 number from Puerto Rico, is there a non-800 number?

[Loren]

(770) 551-9083

[ivanuf]

(770) 551-9083

No one answers that number. Any others? If not can someone call

the 800 number and tell them to contact me at 787-310-8421. Thanks.

[ivanuf]

If I install the adapter myself is there a way to make it work with out taking the car to the dealer?

If not, anyone interested on a brand new never used Original Ipod Interface?

[bolobar]

If I install the adapter myself is there a way to make it work with out taking the car to the dealer?

If not, anyone interested on a brand new never used Original Ipod Interface?

You will have to take the car to the dealer if you don't have a CD changer. This enables the PCM screen to show artist, song title, timing, etc.

I recently had this done to the iTune (pun intended) of $159. I was not happy but have no regrets.

[ivanuf]

I got an e-mail from Porsche asking for my vin# and what look like a cookie cut apology letter, but still no action.

[ivanuf]

Finally I received a call from Porsche. A dealer can refuse to install or program an ipod adapter if not purchased from their part store.

So make do your research before you buy one. It is a right they have according to Porsche customer service advisor.