Anyone using RemoteTop and Smarttop

[Mz3bo]

I have this problem, anyone ever came across such thing ? This is a copy of the email I sent to them but never got answered back.

Hello,

I have a 2004 911 996 Turbo Cabriolet. I have your RT996 anf ST996 product

and experimenting a strange behavior. When I press the unlock button(on the

remote)and hold it for 2 sec, it will unlock, lower the windows (4) opens

the top and close up the windows (2). Until now, it's ok.

However, when I press the lock button(on the remote) and hold it for 2 sec,

the windows will go down (4 or them and assuming they were all up before I

lock the car), the top will close and the windows will go up but ONLY 2 inch

(all 4 of them). All windows will not close properly.

Please advise.

Bo

[Kim]

This is a copy of the email I sent to them but never got answered back.

In my experience, it is very unusual for these guys not to respond quickly and satisfactorily.

I would check the email address, and try again.

[70Sixter]

You might check their website for troubleshooting help. I just did that recently and saved myself an e-mail or phone call.